FAQs

General

What is the LMS?
An LMS, otherwise known as a Learning Management System, is a site used to administer, facilitate, and track learnings and trainings across an organization.

How do I know if I have an Account?
If you are unsure whether or not you have an account, you can email dhsL&D@alleghenycounty.us to inquire on whether or not your name/email address has been used to register for an account. Additionally, if you try to register an account using an email address that has been previously used, you will receive a notification that an account has already been created using that email address.

How do I log in?
To log into LearnDash using a created account, simply click the “Log In/Register” button at the top of the page. From there, you can log in using your created account.

How do I change my password?
When logging in, there is a prompt to send a password reset link to the email that was used to register your account. Clicking this prompt and sending a password reset email will initiate the process to change your password. If you do not see the password email in your inbox after initiating the prompt, try checking your junk mail folder.

How do I launch an online course?
In order to launch an online course, one must already have a LearnDash account. Once an account has been created, log into the account, select the “Courses” link at the top of the page, find and click on the course you are interested in, and then register for the course on the course page.

Is there an automatic time-out limit for inactivity?
Yes, if you are inactive for 15 minutes you will be automatically timed out of LearnDash.

Is the training offered in the LMS free?
Yes, all trainings offered through the LMS are free. However, you will need to register for a free LearnDash account to access most of them.

Getting Help

How can I get LMS help?
You can get LMS help by emailing dhsL&D@alleghenycounty.us and someone will respond to you within 1-2 business days.

How can I get help regarding a specific class?
Email dhsL&D@alleghenycounty.us with a mention of the specific class, and the issue that you are having with it. We will work to solve the issue in a timely fashion.

Troubleshooting

I have an LMS account, but I cannot log in.
If you have an LMS account, but cannot access it, ensure that you are spelling out your password correctly, using capitalization and symbols as necessary. If this does not work, try resetting your password. If, after resetting your password, you still cannot log in, please email dhsL&D@alleghenycounty.us with details on your issue.

I wanted to take a class, but no longer see it. What happened?
If you wish to take a course but it is no longer listed in the course catalog, it may be because the course has a limited time offering. You can also email dhsL&D@alleghenycounty.us to inquire about the course in question.

Enrollment

How do I search and Register for a course?
From the home page, click on the “Courses” link at the top of the page. This will navigate you to the course page where you can browse all available courses. Once you find a course you are interested in, click on the course, and on the course landing page, you should find a button to register for the course. If you cannot register for a course from the landing page, email dhsL&D@alleghenycounty.us to inquire about special registration.

How do I verify that I am enrolled in a course?
If you are enrolled in a course, the registration button will be replaced by a progress bar detailing your current course completion.
You can also view your Profile page to see all the courses you are currently enrolled in.

Transcripts

How do I view my transcripts?
When you view your profile, you will be able to see all the courses you are enrolled in, which have been completed, and if you have earned any certificates for said courses.

Can I add training to my transcripts?
You can add more trainings to your transcript by registering for and completing courses.